IN THE NEWS
From Adoption to Internalization of Generative AI in the Workplace: A Dialogue Between Educational Sciences and Psychology – Chapter 2
There is a gap between the adoption of a technology and its integration into daily work—a gap that the humanities and social sciences are well acquainted with. Using a tool does not necessarily mean adopting it. Adoption refers to a deeper process, during which professionals experiment, adjust their practices, redefine their frame of reference, and gradually make sense of new ways of working.
The number of employees in the Swiss financial sector remains stable, but this figure tells us little. Beneath this surface of stability, job roles are shifting and skill sets are evolving. The ISFB Observatory exists to monitor this transformation and help the financial center anticipate it.
The Banking and Financial Skills Observatory is a unit within the ISFB, created to anticipate changes in the profession, support skills development, and inform strategic decisions in the banking sector in French-speaking Switzerland. It is aimed at banks, independent asset managers, and financial players who want to understand and master the transformations taking place in the workplace.
THE ESTATES
ISFB INSIGHT
The magazine for skills development in the banking and financial ecosystem of French-speaking Switzerland
EDITOR'S CHOICE
From Adoption to Internalization of Generative AI in the Workplace: A Dialogue Between Educational Sciences and Psychology – Chapter 2
There is a gap between the adoption of a technology and its integration into daily work—a gap that the humanities and social sciences are well acquainted with. Using a tool does not necessarily mean adopting it. Adoption refers to a deeper process, during which professionals experiment, adjust their practices, redefine their frame of reference, and gradually make sense of new ways of working.
Develop Skills Before It's Too Late
Given the simultaneous evolution of professions, tasks, and qualifications, understanding skills needs can no longer rely solely on the perspective of each individual institution. The ISFB Observatory thus builds on the founding vision of 1987: to pool perspectives and expertise in order to take action before it is too late.
From Adoption to Embedding Generative AI in the Workplace: A Dialogue Between Educational Sciences and Psychology – Chapter 1
Generative AI has made its way into the workplace before organizations have had time to establish guidelines for its use. In this article, Joseph Baud-Grasset and Stéphane Bonzon share their perspectives to distinguish between adoption and appropriation, and to emphasize that the professional use of AI requires discernment, collective learning, and responsibility.
ISFB Observatory: Call for Papers
As part of its mission, the ISFB Observatory hereby invites contributions to the ISFB ecosystem. Under its editorial and scientific guidance, the aim is to enrich the perspectives brought to bear through specialized, analytical, and field-based contributions.
MOST READ
C-Level Interviews
“You Can’t Build a Career on Your Own”: An Interview with Pierre-Alain Leuenberger, CEO of Banque Cantonale Neuchâteloise
In this interview, Pierre-Alain Leuenberger, CEO of Banque Cantonale Neuchâteloise, looks back on his career, from his banking apprenticeship to his current position on the Executive Board. He discusses continuing education, trust, managerial courage, customer relations, artificial intelligence, and succession planning.
At the heart of the Crédit Agricole Group: Fabrice Bouffet’s journey to the Executive Management of CA next bank in Switzerland
In this new interview from the C-Levels series published on ISFB Insight, Fabrice Bouffet, CEO of CA next bank, reflects on his career path as a leader, which has been shaped by hands-on experience, a variety of roles, mobility, and taking on leadership responsibilities in a different banking environment.
Technical expertise and the power of relationships: an interview with Xavier Bonna, Managing Partner of the Lombard Odier Group
Tools evolve, practices change, but the requirements remain the same. In this interview for ISFB Insight, Xavier Bonna, Managing Partner of the Lombard Odier Group, shares his vision of a profession where technical expertise, analytical skills, and the quality of client relationships remain at the heart of value creation.
Energy, passion, and adaptability: the three pillars of leadership for Nicolas Syz, CEO of SYZ Bank
There is a striking sincerity in the way Nicolas Syz talks about his journey. No heroic tale, but a path marked by travel, encounters, trials, and intuition. A story that reveals what drives him: energy as a way of being, emotion as a driving force, and adaptability as a reflex.
KEY FIGURES
OUR MEMBERS
As members of our non-profit professional association, which is recognized as a public-interest organization, our members account for nearly 80% of the sector’s salaried workforce.
By using the ISFB collective brand, our members demonstrate their commitment to the ongoing development of their employees' skills.
ABOUT US
ISFB is the competence and career center for banks and financial institutions in French-speaking Switzerland. The Institute offers services specific to the banking and finance sector in the fields of Continuing Education, Certifications, Career Development and Network Outreach. Founded in 1987 as a non-profit professional association, the ISFB currently brings together over fifty banking and financial institutions throughout French-speaking Switzerland.