CAS Operations Management in Financial Services

Catalog | Training given in partnership with the Haute Ecole de Gestion de Genève


Today, operations play a major role that goes beyond their historical role as the administrative backbone of a bank. Whether it's a question of generating a positive image with customers (quality, reliability, speed), collecting and exploiting accurate, value-bearing information for management and the front office, or anticipating and managing risks, operations today play a central, strategic role.


The knowledge and skills acquired in this CAS should enable the participant to acquire a tactical or strategic vision of how a bank or financial institution operates, so as to be able to

  • take part in an exploratory, informative or analytical discussion ;
  • exchange with specialists or read their inputs (presentations, reports, etc.);
  • make a well-founded decision, taking into account various parameters ;
  • assess the relevance of potential solutions and the state of existing solutions ;
  • make justified proposals ;
  • follow trends and the direction of the theme.

Target audience

  • Industry: employees of the banking sector and, more broadly, of financial or para-financial institutions (independent managers, asset managers, financial industry consultants, banking outsourcing companies).
  • People working in operations or support functions
  • Anyone wishing to take on a management role in the financial sector, requiring a broad understanding of operations.


The speakers selected jointly by ISFB and HEG have been working in banking and finance, or in their respective fields, for many years, and are recognized as some of the best experts in the ISFB ecosystem in French-speaking Switzerland.


ISFB program co-director: Frédéric Ruiz

HEG Program Co-Director: François Duc

Product Manager ISFB: Alexandre Haberih

Training offered in partnership with the Geneva School of Management (HEG-Geneva).

Course duration and location

  • 12 days
  • Face-to-face, alternating between the HEG Geneva campus and the ISFB.
  • Courses can also be held in Lausanne, depending on the session.
  • Friday and Saturday all day
  • Language : French


  • HEG, Battelle Campus, Rue de la Tambourine 17, 1227 Carouge
  • ISFB, Geneva, Rte des Jeunes 12, 1212 Grand-Lancy

Title issued

CAS in Operations Management in Financial Services. 12 ECTS credits.

Program composition

The CAS is made up of 4 modules of 3 ECTS credits over several days.

Module 1 - Operational scope

This module proposes to study and analyze the different parts surrounding and shaping operations, in order to obtain the most complete and precise possible reading of the framework, and to be able to appreciate its changes.

The module is divided into 6 distinct themes, each of which will be covered in a specific 4-hour course.

  • Financial system issues and framework
  • Securities and cash transactions
  • Internal control system
  • Compliance management
  • Taxation of banking operations
  • Strategic Directions

Module 2 - Risk and efficiency

This module provides an understanding of the issues and their potential impact, as well as concrete tools in key areas focusing on efficiency (outsourcing, sustainability, financial management), risk (operational risk, information security) and the combination of the two.

The module is divided into 5 distinct themes, each of which is covered by a specific 4-hour course, with the exception of operational risk, which lasts 8 hours.

  • Sustainability and responsibility
  • Outsourcing
  • Information security
  • Financial planning and management
  • Operational risk management

Module 3 - Technology integration

This module reviews the key technologies and their integration into the financial industry, and analyzes the issues at stake, the context, the main impacts and possible strategic and tactical initiatives.

The module is divided into 6 distinct themes, each of which will be covered in a specific 4-hour course.

  • Technological innovation in finance
  • Workshop - digital finance
  • Digitalization of operations
  • Big data applications
  • Artificial intelligence & machine learning
  • Blockchain technology

Module 4 - Strategic aspects of operations

This module provides skills in analysis and decision-making, strategy and tactics, as well as in related fields such as digital technology and innovation.

The module is divided into 5 distinct themes, each of which will be covered by a specific 4-hour course, with the exception of the Strategic Analysis and Diagnosis course (8 hours).

  • Operational strategy
  • Numerical analysis and decision-making
  • Innovation management
  • Operations management
  • Strategic analysis and diagnosis


CHF 6'500.00 + HEG registration fee


Please register directly on the Haute Ecole de Gestion website.

Registration conditions

Holders of a bachelor's degree or a qualification deemed equivalent by the program management. Holders of the ISFB Private Banking Certificate or the ISFB Retail & Corporate Banking Certificate may be admitted on an equivalent basis, subject to acceptance by the Program Management.

Opening of the next session

See the calendar on the HEG-Genève website

Application for registration

Registrations are made directly with HEG-Genève.