Next seminar

Update seminar on customer relationship development

Customer relationship development refresher seminar - Presential

The next session begins on September 4, 2025 at 9:00 a.m.

SAQ recertification seminars

Once obtained, your SAQ certification is valid for three years.
To renew it, ISFB offers you the opportunity to re-certify by attending a seminar of your choice.

You can register for a full 24-hour seminar or for 4-hour modules.

Seminar ContentFormatDetail
Winter seminar
Update on financial techniques
    • Financial news overview
    • Portfolio optimization
    • Credit solutions
    • Private markets
    • Business transfer
    • Alternative investments
DistancielDetails and registration

Spring seminar
Updating regulatory knowledge
    • Overview of legislative developments
    • Sustainability and ESG
    • Operational risk and resilience
    • Compliance
    • Business development
    • Data Protection Act
PresentialDetails and registration

Summer seminar
Update on digital finance
    • Overview of digital banking
    • Data & Analytics
    • Machine Learning and AI
    • Cybersecurity
    • Blockchain
    • Cryptoactives
DistancielDetails and registration

Autumn seminar
Customer relationship development
    • The impact of AI on customer relations
    • Customer acquisition
    • Understanding customer needs and argumentation
    • Mediation and management of delicate situations
    • Close the deal
    • Customer relationship management
PresentialDetails and registration

Make sure you complete the 24-hour re-certification process within the validity of your validity of your certificate. Recertification certificates must be submitted to SAQ three months before expiration of your certificate's validity.

A brand collective,

several experts additional recognized by the market,

rooted in field reality among our members and partners:

That's why experts come to ISFB for re-certification rather than elsewhere. Through its collective brand, our offering stands out for its ability to bring together cutting-edge expertise, directly rooted in the realities of the field. Our lecturers, working within our member banks or strategic partners, draw their legitimacy not only from their technical expertise, but also fromthe central role they play within their structure. This model enables us to intervene with enhanced relevance, while federating knowledge to turn it into a powerful strategic lever at the service of our members and institutional clients.

4 different ways to keep your SAQ credits

Comprehensive thematic seminars, for specialists who want to stay perfectly up to date with the latest developments

We offer a complete solution: thematic update seminars, organized over 6 half-days of 4 hours each, totaling 24 hours of SAQ credits. These seminars enable you to maintain your CWMA, CP or CI SAQ Certification, by completing the entire seminar. Depending on the theme, seminars are organized either face-to-face, or online, live from our studio.

A modular approach, for specialists who wish to complete a re-certification process already underway with their employer

All our thematic seminars can also be taken in modules. You can register for one or more of the modules that make up our different seminars. Modular attendance entitles you to a certificate of attendance, which you can count towards your other CWMA, CP or CI re-certification measures, to obtain a total of 24 hours of re-certification.

A la carte" courses for member institutions

For member establishments, we offer an "à la carte" solution of individualized modules when the training involves several employees from the same establishment. This means, for example, that you don't have to take a seminar as a whole, but can put together your own seminar to suit your needs, but for several specialists at the same time. In this format, you can decide on the training location. See the specific product here.

ISFB recertifying certificates

Finally, the vast majority of our ISFB Certificates are recognized as SAQ re-certificates. The re-certification code and segment are indicated on the respective Certificates.

You don't want to take a full seminar?

For our member banks, we offer several 4-hour modules outside our package solutions.

Compose your own intra-bank recertification package or select just one module

Offer reserved for our member banks. See our customized service here

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