How the ISFB Management Assistant Certificate transforms professional practice - Testimony of Aurelia Giovanna Pieren

November 7, 2025

Aurelia Giovanna Pieren chose to take the ISFB Management Assistant Certificate when she decided to change careers and move into the private banking sector. In this interview, she shares her experience, the strengths of the program, and explains how this training has enriched her daily practice and redefined her role within her team.

Aurelia Giovanna Pieren, why did you decide to train for the ISFB Management Assistant certificate?

As part of my recent professional reorientation towards the private banking sector, I wanted to deepen my financial skills in a demanding and constantly evolving environment.

The "ISFB Management Assistant Certificate" course immediately appealed to me because of its practical, business-oriented approach. It offers the opportunity to acquire a global vision of customer management - from finance to law, including communication and operational processes - while developing skills that are directly applicable to my job.

What would you say were the highlights of this program?

In my opinion, one of the highlights of the program was the quality of the speakers, who shared their expertise and experience in the banking and private sectors.

What's more, each module combines theory and case studies, which is ideal for immediately grasping the practical implications. I particularly appreciated the sections on financial management and investment strategy, which strengthened my analytical skills.

The group dynamic was also a real asset: sharing our experiences between participants from different backgrounds made the learning process enriching, stimulating and human.

How has this experience enriched your day-to-day professional practice?

As a complement to my university studies, this training has given me a better understanding of the financial and regulatory issues related to my professional environment, while helping me to work on technical aspects as well as organizational rigor and human qualities.

These key elements contribute to building a relationship of trust and lasting customer satisfaction, values that are particularly close to my heart.

Why would you recommend this training to your colleagues?

I would recommend this course to anyone working in a support or coordination role in the banking sector, as it offers much more than just a skills upgrade: it enables you to redefine your role as a true management partner. It's a demanding and deeply rewarding course, which provides real keys to career development.

Aurelia Giovanna Pieren

Assistant to the Customer Manager (Banque Bonhôte)

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