Press review
ISFB unveils initial perceptions of AI's impact on the job market
April 25, 2025
Artificial intelligence is gradually gaining ground in the Swiss banking sector, not as a direct threat to jobs, but as a lever for optimizing processes and transforming skills.
A survey conducted in spring 2025 by the Institut Supérieur de Formation Bancaire (ISFB) among 24 banks in French-speaking Switzerland reveals a predominantly positive perception of AI: 78% of respondents—HR professionals—believe that it will have a neutral or favorable impact on banking jobs. AI is widely perceived as a tool for optimizing operational efficiency, particularly in data analysis, customer relationship management, and fraud detection. The development of skills in data management, cybersecurity, and, counterintuitively, interpersonal communication is identified as a priority issue in supporting these developments.
A growing number of banks plan to either recruit in-house specialists or call on external expertise to integrate these technologies. The ISFB emphasizes that continuing education is becoming an essential strategic lever for anticipating structural changes in the banking sector. To meet these needs, the ISFB—a professional association in French-speaking Switzerland that acts as a center of expertise and career development for the banking and finance sector—will offer a new ISFB Certificate in Data Management starting in September. This program is specifically designed for finance specialists who want to anticipate changes in their profession in the field of data processing, without necessarily having a background in IT.
