ISFB Insight
Generative AI: What Research Already Says About the Work
April 28, 2026
Generative AI promises to save time. But what impact does it actually have on work, motivation, autonomy, and professional judgment? In a publication by the ISFB Observatory of Banking and Financial Skills, Stéphane Bonzon, a psychologist at ISFB, analyzes what early research has already revealed.
Generative AI is often touted as a productivity booster. It enables faster production, greater synthesis, and the automation of certain tasks. But that promise doesn’t tell the whole story.
In a recent publication by the ISFB Observatory on Banking and Financial Skills, Stéphane Bonzon, a psychologist at ISFB, reviews what research has already revealed about the effects of generative AI in the workplace. His analysis shows that there are benefits, but that they depend on the tasks involved, the level of expertise, and the context of use. (Bonzon, S., 2026, Generative AI and Work: Beyond the Hype, What Research Already Reveals, ISFB Observatory of Banking and Financial Skills)
This perspective offers the advantage of shifting the focus of the discussion. Generative AI does not merely transform tools; it also raises questions about workload, technostress, a sense of competence, autonomy, and judgment.
For the banking sector, these issues are critical. In an environment where accountability, compliance, and human oversight remain central, AI cannot be viewed merely as a tool for efficiency.
It requires a different approach to training: not only in its application, but also in its limitations, risks, and the conditions necessary to maintain sound professional judgment.
Stéphane Bonzon’s article does not sensationalize generative AI. It helps us ask the right questions at the right level: that of capabilities, applications, and human responsibility.
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