NewsMay 19, 2026, 1:46:16 PM

ISFB Insight

The latest news on skills development in the banking and financial ecosystem in French-speaking Switzerland.

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When Machines Take on a Voice

Artificial intelligence is becoming part of the banking industry’s vocabulary. It is shifting certain tasks, making the fundamentals more visible, and requiring rapid training efforts. The question remains: how can we use it without losing what gives the profession its value—understanding, judgment, decision-making, maintaining a focus on relationships, and not confusing convenience with competence?

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