ISFB Certificate in Banking Management and Adaptability

At BCGE, skills development is a strategic priority. In a constantly changing banking environment, training employees, building a strong management culture, and relying on solid partnerships such as the one with ISFB are all levers for ensuring the institution's excellence, sustainability, and agility.


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"Through rhetoric and the art of public speaking, I want to provide participants with techniques to help them think more clearly, structure their ideas better, and communicate them more effectively."


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"Management is a living discipline, constantly evolving, and improving in this field should never be seen as an obligation, but as a voluntary endeavor, driven by the conviction that we can always do better—for ourselves, for others, and for the organization."


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"Our regular collaboration with ISFB allows us to benefit from cutting-edge expertise and training tailored to our needs."


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"Our management philosophy is based on transparency, collaboration, and innovation."


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"Adopting the right managerial attitude and embracing failure as a stepping stone to progress requires resilience. That's what professional musicians do all day long."


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In this interview, Alexandre Lippuner shares his experience of the ISFB training course in Banking Management & Adaptability. From practical tools and decision-making in uncertain contexts to personal enrichment, discover how this training course transformed his professional practice.


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"This program does more than just impart theoretical knowledge; it offers comprehensive training that truly prepares participants to excel in their managerial roles throughout their careers."


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"What I think is important to emphasize, and which is a common trait among our managers, is the ability to take an interest in others and the desire to help teams progress. This is a non-negotiable starting point."


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"In my opinion, holding a certificate issued by the ISFB is a significant asset for the employability of its holder."


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He began his career in 1999 at Banque Cantonale de Genève, then moved to Banque Pictet as a project manager. In 2009, he was appointed Chief of Staff to the Executive Board of BCGE before taking over as head of its administrative back office department. From 2013 to September 2022, he continued his career as HR manager for cross-functional roles at the same bank, while also serving as a lecturer at the Geneva School of Business and Management (HES-SO) and academic director of the Organizational Health and Resilience degree program. He holds a PhD in Economic and Social Sciences from the University of Geneva, a Bachelor of Science in Psychology, and a federal diploma in Human Resources Management.

A senior executive specializing in finance, governance, and digital transformation, she has built her career within the Swiss financial sector in banking and regulated environments. She co-founded Alpian, Switzerland’s first FINMA-licensed digital private bank, where she served as Deputy CEO and Secretary of the Board of Directors, contributing to the bank’s organizational structure, governance, and regulatory compliance.

Her experience spans the leadership of complex organizations, risk management, financial innovation, and change management. She develops initiatives aimed at democratizing financial literacy.

With an Executive MBA from IMD Business School, a Bachelor of Science from the École Hôtelière de Lausanne, and executive education programs at the University of Cambridge and the MIT Sloan School of Management, her career combines strategic and operational expertise. She is particularly interested in the challenges of sustainable finance, responsible innovation, and operational excellence.

She describes herself as a versatile specialist in adult education. Her passions include refining learning strategies within organizations and helping to spread knowledge. Those who seek her help often find themselves facing closed doors; she uses their requests as a starting point to offer them a set of keys that open up new horizons. Her portfolio includes a wide range of projects across diverse fields such as watchmaking, social services, and education: analyzing competency frameworks, rolling out customized development programs within organizations, implementing digital tools to support training, and creating a supportive community network—the “Citizen Information Relays”—dedicated to seniors. Starting from the concrete and looking beyond barriers is an approach she has learned to cultivate through her connection with nature in the Vallée de Joux, amidst wide-open spaces and in tune with the rhythm of the seasons. Today, she finds her balance in the back-and-forth between these wild environments and the intensity of human interaction, from which she draws both calm and creativity.

A substitute lecturer, he obtained his master's degree in 1997 and his doctorate at the University of Geneva in 2004 after specializing in prosopography at the École Pratique des Hautes Études in Paris and Princeton University (NJ).
Recipient of an FNS grant for his research on the political elites of Geneva under the Ancien Régime as part of his doctorate, he then worked as an independent historian for public and private entities for more than fifteen years. In this capacity, he was accepted as a member of the "Forum of 100 personalities who make up French-speaking Switzerland" in 2016. That same year, he set up a new collection, "Etudes historiques" (Historical Studies), at Editions Slatkine, which he has been directing ever since.
A member of the committee of the Swiss Historical Society (head of the "Professional Interest" department), the committee of the Société d'histoire de la Suisse romande, and the committee of the Swiss Association for Military History and Science, as well as a blogger for the late Hebdo and Le Temps, he was invited as an external professor by the HES-SO Valais from 2017 to 2020, and as an author by the Landesmuseum since 2019.
He is also an associate researcher at the Institute for Humanities in Medicine at the University of Lausanne and has published 25 books on various topics such as banking, prison history, Switzerland during the First World War, intelligence, and war crimes, as well as nearly 200 articles in specialist and general interest journals. 

Geoffrey Etwein is an IT and digital transformation professional with over 20 years of experience in the banking sector and demanding technological environments. He holds a Master's degree in Information Systems Management from ESSEC Business School and has held positions as IT Project Manager, Product Owner, and Manager, leading strategic initiatives related to information systems, agility, and organizational transformation.
Certified in PRINCE2, ITIL, Scrum (CSP), SAFe, and TOGAF, among others, he combines methodological expertise with a pragmatic, hands-on approach. He is also interested in emerging issues such as data science, IT compliance, and enterprise architecture.

Founder of Saisir le temps® - L’intelligence musicale (2004), creativity expert, and author of innovative training approaches that combine music and management, Claudio Chiacchiari works as a trainer and advisor for managers, as well as a lecturer on classical music for the general public.
He holds a degree in Earth Sciences (University of Geneva) and a diploma in piano (SSPM).

Carla Pereira has over 20 years of experience in human resources in the banking sector, with expertise in recruitment. Over the course of her career, she has developed the ICBI® recruitment methodology, and she will share its practical tools with you.
For more than 10 years, she has established herself as a Human Resources consultant and, in this capacity, she works mainly in the banking sector, adapting to different corporate cultures and understanding the challenges faced by managers in the finance sector.
Her work as a trainer in recruitment, leadership, and performance management has already enabled her to train more than 500 HR professionals and managers in Geneva, London, Zurich, and Luxembourg, who have appreciated her innovative and immediately applicable training methodologies.
With her in-depth expertise and commitment to developing managerial skills, Carla Pereira brings a wealth of practical experience to her role as a lecturer.

Lawyer and co-founder of the law firm 373 Avocats & Associés, Pierre-Olivier Etique specializes in banking and financial market law. He assists banking and financial institutions with contractual and regulatory issues and represents them in civil courts in financial disputes. Pierre-Olivier is a member of the Geneva and New York bars. He is also an LSFin (financial services) mediator with the FINSOM mediation body.

Claudine Weber Zulet is a licensed attorney and certified mediator specializing in the prevention and management of conflicts and psychosocial risks in the workplace. She assists and advises individuals and works with organizations, notably as a legal advisor, mediator, external trusted representative, and trainer. She has managerial experience and worked for over twenty years in the legal department of a bank.

Fabien Giuliani teaches foresight, strategy, and risk management at the Faculty of Medicine of the University of Geneva and at Epita Paris. He regularly contributes to the continuing education program at HEG Geneva, where he leads seminars on foresight and organizational sociology.

As a trainer, EPFL MSc engineer, and captain with 25 years of aviation experience and 14,600 flight hours with leading Swiss airlines, I am also responsible for training, developing, and evaluating airline pilots who ensure the safety, comfort, and efficiency of all your air travel. In addition, using proven aviation tools for integrating human factors into risk and error management, I help senior executives and their teams actively develop their soft skills and a "positive error culture" in order to manage crises more calmly and avoid absurd decisions in complex, high-stakes environments.

Martine Corthésy has been a certified individual and group coach since 2005, a Self-Leadership Coach certified by the University of Geneva and Self-Leadership Lab, and a collective intelligence facilitator. An entrepreneur since 2015, she runs her own coaching and communication firm, martinecorthesy.com. She also worked in private banking from 2008 to 2013, where she created the position of Effectiveness Manager and was voted one of the Top Performers of the Year in 2011. Her previous career includes roles in theater and media, notably as a theater coach, TV presenter, and radio host. Martine specializes in public speaking and speaking on camera, the systemic approach in business, interpersonal communication, emotions, neurodiversity, and collective intelligence.

The youngest of five siblings, Matthieu learned early on that communication was essential to his existence. From Paris to Quebec City via Geneva, I train companies and public institutions in clarity, conciseness, and precision.

As the author of a book in Paris, a columnist for Radio Télévision Suisse, and a lecturer in rhetoric and public relations, I enjoy sharing my passion with as many people as possible.

Laurence Chappuis is a psychologist specializing in sports psychology and psychotherapy (FSP). She has been working with elite and amateur athletes as well as teams since 2017. Her work involves treating athletes with mental health issues or injuries and improving mental skills with the aim of optimizing performance. She is also active in the prevention of abuse in youth sports. She divides her time between her private practice in Lausanne and a position as a sports psychologist at the CHUV in a sports medicine department for adolescents (SportAdo). Laurence Chappuis also provides training in the areas of high intellectual potential, sports, and mental health for athletes. Alongside her work, she is active on the committee of the And You Association and is vice-president of the SASP (Swiss Association of Sport Psychology).

Maître Frédérique de Courten holds a doctorate in law, is an FSA-certified lawyer and mediator, and is sworn in as a mediator before the Geneva courts. She has over 20 years of varied legal experience in academia, banking, and the bar, combined with an international career in highly demanding multicultural environments in Switzerland and abroad. Frédérique de Courten worked for eight years at J.P. Morgan (Switzerland) SA as a member of the legal department. Founder of Etude de Courten Solutions, Frédérique de Courten puts her expertise at the service of her clients to give them the best chance of amicably resolving complex conflicts and crisis situations. She regularly speaks at various organizations to raise awareness among employees and managers about peaceful approaches to conflict resolution using a range of practical tools. She is a member of the Geneva Bar Association and the Swiss Bar Association.

Head of Continuing Education, ISFB

A native of Geneva, Christophe quickly immersed himself in the world of finance through an internship for high school graduates at Société de Banque Suisse. He then pursued this path for two memorable and rewarding decades, mainly at UBS, which allowed him to gain in-depth knowledge of various sectors of activity. Responsible for local and then international clients, both private and institutional, he held various specialist positions before taking on team management responsibilities. While managing a large branch in the city, he chose to close this chapter to devote himself fully to training. Throughout his career, he has continued to train himself and other professionals, developing practical expertise in educational engineering and supporting teams through change. At ISFB, he now puts his experience to work in developing skills in the field of banking and finance by overseeing the institute's training programs.